Electronic Performance Support System

tool (EPSS) A system that provides electronic task guidance

and support to the user at the moment of need. EPSS can

provide application help, reference information, guided

instructions and/or tutorials, subject matter expert advice

and hints on how to perform a task more efficiently. An EPSS

can combine various technologies to present the desired

information. The information can be in the form of text,

graphical displays, sound, and video presentations.

["Electronic Performance Support Systems: How and Why to

Remake the Workplace Through the Strategic Application of

Technology", Gloria Gerry, Weingarten Press].

(1997-10-24)