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ISO 9000
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A set of international standards for both quality management
and quality assurance that has been adopted by over 90
countries worldwide. The ISO 9000 standards apply to all
types of organisations, large and small, and in many
The standards require: standard language for documenting
quality processes; system to manage evidence that these
practices are instituted throughout an organisation; and
third-party auditing to review, certify, and maintain
certification of organisations. The ISO 9000 series
classifies products into generic product categories: hardware,
software, processed materials, and services.