Known Lazy Bastard

abuse (KLB) A term, used among technical support staff, for

a user who repeatedly asks for help with problems whose

solutions are clearly explained in the documentation, and

persists in doing so after having been told to RTFM.

KLBs are singled out for special treatment (i.e. ridicule),

especially if they have been heard to say "It's so boring to

read the manual! Why don't you just tell me?". The deepest

pit in Hell is reserved for KLBs whose questions reveal total

ignorance of the basic concepts (e.g., "How do I make a font

in Excel?", "Where do I turn on my RAM?"), and who refuse

to accept that their questions are neither simple nor

well-formed.

(1998-09-07)