Phonetastic

communications A CTI product from Callware. Phonetastic

employs if-then rules and customer records to tell those

receiving calls who is calling (based on ANI and DNIS) and

to determine how the call should be routed, e.g. to a certain

sales representative or to the general sales department;

receive high-priority treatment; receive a fax-back, etc.

(1996-12-08)